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  • Registered Nurses
  • Licensed Practical Nurses

 

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  • Physical Therapists
  • Occupational Therapists
  • Speech Therapists


Specialty Programs

Specialty Programs
  • Geriatric Care
  • Alzheimer’s & Dementia
  • Ventilator & Tracheotomy
  • Pediatric Home Care
  • Live-In Home Care Program
  • Traumatic Brain Injury Program
  • Consumer Directed Personal Assistance
    Program
  • Nursing Home Transition & Diversion
    Program
 
Provider to the NYS Office for the Aging

 

CHAP

 

What to Look For When Selecting a Home Care Agency

The goal of the home care agency should be to make the patient’s recovery as fast as possible and as “care free” as possible.

When faced with the stress and worry of a loved one’s illness or recuperation at home, it is very helpful to be able to call on a home care agency with the expertise to find the right caregiver.  It may be worthwhile to conduct interviews with several agencies.  Keep the following questions in mind.  They will help you find the most trustworthy help.

Is the agency licensed by the state in which it operates? 

  1. Is the agency accredited by the Joint Commission on Accreditation of Health Care Organizations and/or Community Health Accreditation Program (CHAP)?
  2. Ask about the employee screening process.  How do they check references?  Do they require physicals?  Does the agency do criminal background checks?
  3. Does the agency offer continuous in-service training to update their employees?
  4. What services does the agency provide?  Most agencies today can provide a range of home care services from short or long term care to high tech nursing services and physical, occupational, or speech therapy.
  5. How quickly can you receive the help you need?
  6. Is the agency available 24 hours a day, 7 days a week?
  7. Does the agency conduct patient satisfaction surveys to ensure patient and family expectations are being met?
  8. Are the caregivers employees of the agency?  Are the caregivers covered for Workers’ Compensation, malpractice insurance, and unemployment insurance?  Are taxes withheld for the caregivers?
  9. Was the agency clear about the fees for its services?  Will the agency check your insurance to see what type of coverage you have?  Does the agency participate with your insurance plan, Medicaid, etc.
  10. Do the professionals on staff include registered nurses to assess your needs and develop a plan of care for the patient?  If needed, are social workers, physical therapists and occupational therapists available?
  11. Did the agency seem friendly, cooperative, and knowledgeable?
  12. Is the agency willing to provide you with the names of several clients who will tell you about the quality of service provided?
  13. Finally, if you have concerns, is a manager always available?

 

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