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Frequently Asked Questions

Below you will find a list of frequently asked questions we regularly receive from individuals inquiring about our services.  Please click on any of the questions below to find the answer to that question.

Are the caregivers bonded and insured?

How do I know what kind of care providers I need?

How do you ensure that I get the care I need?

Do you check references / conduct background checks?

Will the same caregiver come each day?

What if my caregiver can’t make it to work?

Are home care services covered by insurance, Medicare, or Medicaid?

If I change my mind, do I have to keep the service?

How long have you been in business?

How do I pay for service?

Do I pay the caregiver directly?

What is the cost for these services?

What if I need changes to my services?

Are the caregivers bonded and insured?
Yes, every caregiver is an employee of All Metro Health Care, and each employee is bonded and covered by the company’s general liability insurance and workers’ compensation insurance.

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How do I know what kind of care providers I need?
A patient assessment is performed by an experienced Registered Nurse.  This assessment evaluates the patient’s condition and medical needs, and include consultation with the patient’s physician.

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How do you ensure that I get the care I need?
A personalized plan of care is designed and carefully reviewed by our Director of Clinical Services and/or supervising nurse with the caregiver assigned to care for you, as well as the family and other support personnel.  The plan of care is monitored and adapted to meet the changing needs of the patient.

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Do you check references / conduct background checks?
All applicants are required to provide evidence of training certificates, licenses or degrees.  Each applicant must pass a written examination and skills evaluation, and must attend a personal interview prior to being hired.  Past experience is most valuable when hiring our staff.  All references, including criminal background checks, are verified by trained personnel specialists, and verification of each applicant’s eligibility to work in the United States is verified.  Furthermore, all staff attend a comprehensive orientation program and sign a code of conduct policy and compliance agreement.

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Will the same caregiver come each day?
Our goal is to establish a long-term match between client and caregiver, and to keep the same caregiver with a client as long as the client is satisfied.  This is based upon our experience that developing a strong rapport and trust with your caregiver is a vital component to a successful home care experience. 

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What if my caregiver can’t make it work?
All caregivers are required to call the office in the event of an emergency which prevents him or her from getting to work.  With the assistance of the Company’s computer system, Patient Care Coordinators will identify and assign a qualified replacement caregiver.

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Are home care services covered by insurance, Medicaid, or Medicare?
Most group medical insurance, long-term care insurance, Workers’ Compensation, and automobile insurance policies will reimburse for All Metro Health Care’s services.  All Metro Health Care has preferred relationships with many insurance companies.  Our staff will help you through every step of the process to determine what your policy actually covers, and assist in the completion and submission of all required paperwork.

All Metro Health Care services are often covered under a state Medicaid or Medicaid Waiver Program.  In order for Medicaid to reimburse for these services, you must be Medicaid eligible and approved to receive services by your state’s Medicaid program.

Medicare covers short-term, intermittent case as long as the client has a skilled need (i.e., the need for a nurse or Physical Therapist).  If you are eligible for skilled services under the Medicare Program, you may be entitled to a few hours of a Home Health Aide each week.

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If I change my mind, do I have to keep the service?
No, you can cancel services at any time.  In addition, our services are very flexible.  You can increase, decrease or change the days and hours of service at any time.

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How long have you been in business?
All Metro Health Care has been in business since 1955.

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How do I pay for service?
All Metro Health Care accepts private pay and most third party payers including, group health insurance, long term care insurance, no-fault, workers’ compensation, Medicaid, and many other governmental programs.  We also work with guardians, trusts, and most other third party payers.

We work with our clients to review payment options, and strive to manage the whole process to make payment as easy and stress free as possible.  Our intake department works with insurance companies to determine benefits for our services.  In the event that services are covered by insurance, we will bill the insurance company on your behalf so you don’t have to worry about completing forms. 

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Do I pay the caregiver directly?
No.  You will be invoiced each week for the services rendered during the previous week.  All Metro Health Care's caregivers are all employees of the company, and therefore, you do not have to pay them directly.  Additionally, you will never be asked or required to pay an additional fee to the employees.

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What is the cost for these services?
All Metro Health Care will customize a plan of care that is unique to every client, and suitable to your budget.  There are several factors that go into determining the cost: (i) the level of service required (RN, HHA, etc.); (ii) the number of hours of care you receive; and (iii) in which part of the country you live (New York, New Jersey or Florida).

If you would like to learn the exact rates for the services you need, please contact your local All Metro Health Care office.  An Intake Specialist will review your needs, recommend the proper level of care and provide you with the cost for said services.

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What if I need changes to my services?
All Metro Health Care is extremely flexible with our service, and we understand that the care situation can quickly change.  We can adjust employees’ schedules on short notice, and we do not have any long term service contract commitments. 

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